Professional Experience

Key Responsibilities

Key Responsibilities

• Assist in the deployment and configuration of Unified Endpoint Management (UEM) solutions across various platforms and devices, ensuring consistency and compliance with organizational policies.
• Aid in the provisioning of devices, including desktops, laptops, smartphones, and tablets, with UEM profiles and policies to enforce security measures and manage device settings.
• Collaborate with senior engineers to implement and maintain endpoint security measures.
• Assist in the creation, modification, and enforcement of UEM policies for device security, data protection, application management, and compliance with industry regulations and standards.
• Support the patch management process by assisting in the testing, deployment, and monitoring of software updates and patches to endpoints to mitigate security vulnerabilities and ensure system stability.
• Participate in the inventory management of endpoint devices and applications, as well as the monitoring of device health, performance, and compliance status within the UEM platform.
• Provide technical assistance to IT support teams regarding UEM-related issues, including device enrolment, application installation, data synchronization, and troubleshooting device connectivity or configuration problems.
• Contribute to the creation and maintenance of documentation, standard operating procedures (SOPs), and incident reports related to UEM activities, ensuring accurate records and effective knowledge transfer.
• Collaborate with cross-functional teams, including IT support, security, and application development teams, to align UEM strategies with organizational objectives.

Key Responsibilities

• Deliver timely technical assistance via phone and email, maintaining a stellar 90% customer satisfaction rate.
• Conduct thorough research to devise and implement effective solutions, slashing resolution time by 20%.
• Take charge of Outlook profile refreshes and software installations, enhancing user experience and functionality.
• Provide exemplary desktop support, swiftly resolving 95% of user inquiries within 24 hours, thus boosting productivity.
• Spearhead initiatives to introduce innovative solutions, resulting in a noteworthy 15% reduction in IT incidents.
• Efficiently manage hardware replacements and software installations to minimize downtime and disruptions.
• Craft comprehensive troubleshooting documents to facilitate team efficiency and knowledge dissemination.

Key Responsibilities

• Assist in the deployment and configuration of Unified Endpoint Management (UEM) solutions across various platforms and devices, ensuring consistency and compliance with organizational policies.
• Aid in the provisioning of devices, including desktops, laptops, smartphones, and tablets, with UEM profiles and policies to enforce security measures and manage device settings.
• Collaborate with senior engineers to implement and maintain endpoint security measures.
• Assist in the creation, modification, and enforcement of UEM policies for device security, data protection, application management, and compliance with industry regulations and standards.
• Support the patch management process by assisting in the testing, deployment, and monitoring of software updates and patches to endpoints to mitigate security vulnerabilities and ensure system stability.
• Participate in the inventory management of endpoint devices and applications, as well as the monitoring of device health, performance, and compliance status within the UEM platform.
• Provide technical assistance to IT support teams regarding UEM-related issues, including device enrollment, application installation, data synchronization, and troubleshooting device connectivity or configuration problems.
• Contribute to the creation and maintenance of documentation, standard operating procedures (SOPs), and incident reports related to UEM activities, ensuring accurate records and effective knowledge transfer.
• Collaborate with cross-functional teams, including IT support, security, and application development teams, to align UEM strategies with organizational objectives.

Key Responsibilities

• Led the end-to-end execution of an enterprise-wide device replacement and refurbishment initiative (RRIPL).
• Coordinated logistics and scheduling for the rollout across multiple sites and deployment teams.
• Managed project timelines, milestones, and delivery against established project baselines.
• Tracked device replacement progress and maintained accurate replacement records.
• Coordinated asset recovery and decommissioning of devices removed from service.
• Reported project status to stakeholders, including progress metrics and risk mitigation strategies.
• Resolved implementation challenges and bottlenecks to ensure project continuity.
• Facilitated knowledge transfer and handover documentation for ongoing support teams.

Key Responsibilities

• Conducted interactive and engaging training sessions for learners across various programs, including Assistant Chef, Business Analysis, Advertising & Promotions, and Cyber Security.
• Adapted facilitation techniques to meet diverse learner needs and learning styles.
• Assessed learner performance based on NQF standards and training outcomes.
• Reviewed and graded learner portfolios to ensure compliance with program requirements and standards.
• Provided constructive feedback and guidance to learners to improve their skills and understanding.
• Delivered structured content for financial management, data design, and cyber security in line with SETA requirements.
• Developed training materials and resources to enhance learner engagement and knowledge retention.
• Maintained accurate records of learner attendance, progress, and assessment results.
• Ensured all documentation and reporting complied with relevant SETA and program guidelines.
• Collaborated with stakeholders, including service providers and educational institutions, to ensure successful delivery of learnerships and training programs.
• Monitored the implementation of training programs, resolving challenges to ensure smooth operations.
• Ensured all training and assessments aligned with NQF standards and MICT SETA guidelines.
• Conducted moderation activities to verify the quality and consistency of learner assessments.

Key Achievements

• Facilitated the successful completion of multiple NQF-level programs, impacting numerous learners' professional growth.
• Delivered high-quality training sessions, consistently receiving positive feedback from learners and stakeholders.
• Ensured compliance with SETA regulations, achieving high success rates for learner accreditation.

Key Responsibilities

• Develop and implement strategic plans for community development and youth empowerment projects.
• Provide leadership and direction to ensure the foundation's objectives align with community needs.
• Design and execute programs that address key issues such as education, employment, entrepreneurship, and life skills.
• Monitor and evaluate the effectiveness of ongoing projects to ensure impact and sustainability.
• Edit scripts for film projects, ensuring high-quality content that aligns with the foundation's goals.
• Oversee the final compilation of documents for projects and events, ensuring accuracy and professionalism.
• Plan and coordinate all aspects of film and video production shoots, including scheduling, logistics, and resource allocation.
• Create all required documents for events, ensuring compliance with relevant legal, regulatory, and safety standards.
• Identify funding opportunities and build relationships with donors, sponsors, and other stakeholders.
• Prepare proposals and presentations to secure financial and material support for projects.
• Collaborate with government entities, NGOs, community leaders, and private sector partners to enhance the foundation's reach and impact.
• Serve as a liaison between the foundation and the community to identify pressing needs and opportunities for development.
• Organize workshops, seminars, and events to empower and educate youth and other community members.
• Design posters and promotional materials for events and projects.
• Manage the foundation's social media pages, ensuring consistent and engaging content to build a strong online presence.
• Create and maintain the foundation's website to ensure functionality, accessibility, and up-to-date information.
• Oversee day-to-day operations of the foundation, including staff management, budgeting, and reporting.
• Ensure compliance with legal and regulatory requirements for non-profit organizations.
• Advocate for social and economic development policies that benefit underserved communities.
• Raise awareness about the foundation's mission and programs through public speaking, media, and outreach campaigns.

Key Achievements

• Successfully launched Gender-Based Violence Match done annually.
• Directly impacted the lives of 75 youth from underprivileged society, currently part of the foundation.
• Created and maintained a strong online presence, increasing community engagement.
• Expanded the foundation's reach to different schools where it runs free theatre classes.
• Foundation Website: www.itholelomzansi.com